7coin's Privacy Policy
How your personal information is collected, stored, and protected — learn about 7coin's complete privacy policy.
Introduction & Applicability
7coin ("we", "our", or "platform") is an online betting and casino service provider designed specifically for users in Bangladesh. We take the privacy of our users ("you") very seriously and are firmly committed to protecting your personal information.
This privacy policy applies to 7coin's website (7coin.cam), mobile platform, and all related services. This policy describes what types of information we collect, the purposes for which it is used, how it is kept secure, and what rights you have over your information.
Who does this policy apply to?
This privacy policy applies in the following cases:
- All registered account holders on 7coin
- Those who browse the platform without registering
- Those who apply for or contact us about our services
- Those who participate in our promotional activities
What Information We Collect
7coin collects various types of information. This information falls into two main categories — information you provide directly and information collected automatically while you use the platform.
Information Provided by You
Information you provide yourself:
- Full name and date of birth
- Email address
- Password (in encrypted form)
- National ID card or passport details (for identity verification)
- bKash, Nagad, Rocket, or Upay number
- Bank account details (for fund transfers)
- Profile photo (optional)
Automatically Collected Information
What is collected while you use the platform:
- IP address and geographic location
- Device information (browser, operating system)
- Session data and login time
- Gaming history and betting activity
- Transaction history and amounts
- Information obtained from cookies and tracking technologies
- Records of communication with customer support
Purpose of Information Use
7coin uses your information only for specific, lawful, and transparent purposes. We do not sell or share your personal information with third parties without your consent.
Account Management
Your information is used to create your account, verify your identity (KYC), authenticate logins, and ensure security.
Financial Transactions
To complete secure transactions via bKash, Nagad, Rocket, and Upay for processing deposits, withdrawals, and bonuses.
Customer Service
To resolve your issues, settle complaints, and provide 24/7 support in Bengali.
Fraud Prevention
To protect accounts, prevent money laundering (AML), and detect and prevent illegal activity.
Service Improvement
To review platform performance, develop new features, and improve the user experience.
Notifications and Communication
To send important updates, bonus offers, promotional messages, and security alerts.
Information Sharing & Third Parties
7coin does not sell your personal information to any third party. However, certain information may be shared in the following limited circumstances:
Service Provider Partners
Limited and necessary information is shared with third-party service providers required to operate our platform — such as payment gateways, IT support, and cybersecurity providers. These partners operate under a strict confidentiality agreement and may not use your information beyond their specific role.
Legal Obligations
Information may be disclosed where required to comply with a court order, a lawful request from a law enforcement agency, or applicable legal obligations. In such cases, we will only provide the information legally required.
Business Restructuring
In the event of a merger, acquisition, or asset sale, your information may be transferred. In such circumstances, we will notify you in advance and the new entity will be required to provide equivalent protections under this privacy policy.
Cookies & Tracking Technologies
7coin uses cookies and similar tracking technologies for the proper functioning of the platform. Cookies are small text files stored on your device that improve your browsing experience.
Essential Cookies
Required for maintaining login sessions, security authentication, and core platform functionality. Without these, the platform does not work properly.
Analytics Cookies
Used to analyze user behavior and monitor platform performance, which helps us improve our service.
Preference Cookies
Remembers your preferences for language, interface settings, and personalized experience.
Cookie Controls
You can reject or delete cookies through your browser settings. However, disabling essential cookies may disrupt some platform functions.
Data Protection & Security Measures
7coin has adopted industry-standard technical and organizational measures to protect your personal information. Our security framework is as follows:
SSL Encryption
All data transmissions are secured with 256-bit SSL encryption, keeping your information safe in transit.
Firewall Protection
Advanced firewalls and intrusion detection systems protect our servers from unauthorized access.
Two-Factor Verification
Two-factor authentication (2FA) on your account provides an extra layer of protection.
Regular Audits
Our systems undergo regular security audits to ensure the highest standard of protection.
Data Retention Period
7coin retains your personal information only for as long as necessary to fulfill the relevant purpose. The retention periods for different types of information are listed below:
| Type of Information | Retention Period | Reason |
|---|---|---|
| Account Information | 5 years after account closure | Legal obligations and dispute resolution |
| Financial Transactions | 7 years | AML regulations and financial rules |
| KYC Documents | 5 years after verification | Regulatory requirements |
| Gaming History | 3 years | Responsible gaming monitoring |
| Support Communications | 2 years | Service quality assurance |
Your Rights and Control
7coin believes you should have full control over your own information. You have the following rights and may exercise them at any time:
Right to Access
You have the right to know what information we hold about you and to receive a copy of it.
Right to Rectification
The right to request correction or update of any inaccurate or incomplete information in your record.
Right to Erasure
The right to request deletion of your personal information in certain circumstances, subject to legal obligations.
Right to Data Portability
The right to receive your information in a structured, commonly used format and, where applicable, to transfer it elsewhere.
Right to Object to Processing
The right to object to the processing of your information for certain purposes, particularly for marketing.
Right to Restriction of Processing
The right to request restriction of the processing of your information in certain circumstances.
International Data Transfers
7coin may use servers located in various parts of the world. Even if your information is processed outside Bangladesh, we ensure that equivalent protection measures are maintained in every case.
Security Assurance
For international data transfers, we take the following steps:
- Assessing the protection level of the recipient country before transferring data
- Signing strict data processing agreements with third parties
- Protecting data in transit through end-to-end encryption
- Regularly reviewing the security standards of third-party partners
Protection of Minors
7coin is a responsible gaming platform. Our services are intended only for users aged 21 and above.
Minor Protection Policy
We do not intentionally collect information from anyone under the age of 21. Age is verified at registration, and KYC verification is carried out in suspicious cases. If we become aware that a minor is using our platform, then:
- The account will be immediately suspended and closed
- All collected data will be securely deleted
- Any deposited funds will be fully refunded
If parents believe their child is using our platform, please contact our support team immediately.
Policy Changes & Updates
7coin may update this privacy policy from time to time. Changes may be made to this policy due to service updates, legal requirements, or improved security measures.
Notice of Changes
If any significant changes are made to this policy, we will notify you in the following ways:
- A notification will be sent to your registered email
- A clear notice will be displayed within the platform
- The "Last Updated" date at the top of the page will be changed
If you continue to use the platform after the updated policy is published, you will be considered to have agreed to the new policy.
Contact Us
If you have any questions or concerns about this privacy policy, or wish to exercise your rights, please contact us through the following:
This privacy policy has been prepared in accordance with the applicable laws and regulations of Bangladesh. The laws of Bangladesh shall apply to any disputes relating to this policy. To read our full terms and conditions, visit the Terms & Conditions page. To learn more about responsible gaming, visit the Responsible Gaming page.